One of the subscribers of the mobile operator Kyivstar encountered unexpected expenses after replenishing her account.<\/p>\n
The woman deposited 300 hryvnias into her account with the intention of paying the monthly tariff, but 100 hryvnias disappeared from the account unexpectedly. First, 70 hryvnias were withdrawn from her for an additional Internet package for 4 weeks, and then another 30 hryvnias for daily services that were automatically charged. As a result, there was no longer enough money to pay for the main tariff.<\/p>\n
The woman contacted the support service, where she was told that the connected Internet package was actually a regular subscription with automatic renewal, and not a one-time service, as she thought. At the same time, a notification about repeated fund debits did not appear, and information about the service was not entirely obvious in the application interface.<\/p>\n
\u201cI replenished the account to pay for the tariff, but the money was spent on some additional services. The 70-hryvnia package looked like a one-time option \u2014 without indicating that it was a subscription with auto-debit. Only in the details was it possible to guess that it was a regular payment,\u201d the woman commented on the situation.<\/p>\n
After the complaint was filed, the telecom operator provided a discount and restored the original tariff. The connected subscription could only be found in a hidden section with a list of active services. The company noted that customers must receive SMS notifications about package extensions at least 7 days in advance, and if they disagree with the new terms, the subscriber has the right to terminate the contract without penalty, in accordance with Ukrainian legislation.<\/p>\n
It was also previously reported that Kyivstar, Vodafone, and Lifecell offer different tariffs only for the Internet, as well as about Kyivstar\u2019s intention to raise prices.<\/p>\n","protected":false},"excerpt":{"rendered":"
One of the subscribers of the mobile operator Kyivstar encountered unexpected expenses after replenishing her account. The woman deposited 300 hryvnias into her account with the intention of paying the monthly tariff, but 100 hryvnias disappeared from the account unexpectedly. First, 70 hryvnias were withdrawn from her for an additional Internet package for 4 weeks, […]<\/p>\n","protected":false},"author":13,"featured_media":32339,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-32336","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\n