Oschadbank caused outrage with its tariff policy: services are absent, but money is taken

A client of Oschadbank expressed dissatisfaction with the financial institution’s incomprehensible actions, including extending the validity of his blocked card and charging him monthly for services he does not use.

According to the user, his card for internally displaced persons was blocked back in 2022, and its official validity period expired in 2023.

The man currently lives abroad and was surprised to learn that the bank automatically extended the card’s validity to 2028 and debits 15 hryvnias per month for SMS notifications, which has led to the emergence of a “credit debt”.

He also reported that the option to opt out of the paid SMS service in his tariff plan is blocked, so he cannot refuse it. In his opinion, the bank is actually forcing customers to pay for services that are not provided.

The man stressed that Oschadbank had created conditions under which it was impossible to refuse a paid service, and this forced him to accumulate debts while abroad. He called on the bank to stop the illegal charging of payments and cancel the “technical debt”, noting that it was unacceptable to charge money for services that were not provided on a blocked card.

Earlier, the information portal reported on bonuses for pensioners with Oschadbank accounts, as well as on problems clients face with money transfers.

In addition, recommendations were published on changing the limits on money transfers and a list of documents required for this.