A new financial burden for customers: Oschadbank introduces payment for a previously free service

Customers of Oschadbank were faced with an unusual situation when they were required to pay 100 hryvnias for a service that was supposed to be free according to the terms. This was reported by one of the customer service representatives on the financial news portal.

He said that he and his wife had contacted the bank to reissue a card that had expired. Without explaining the details, the manager accepted the application, issued a receipt, and sent it to the cashier, which immediately aroused suspicion. The biggest shock awaited them at the cashier: the cashier demanded to pay 100 hryvnias without specifying what exactly the subject had paid for.

The customers were forced to withdraw funds from another bank. During the repayment process, it was discovered that the payments were not for reissuing the card but for an insurance policy. It turned out that the bank employee had issued an insurance contract without warning, effectively imposing the service without the customers’ consent.

“I paid my 100 hryvnias not for a card reissue, but for an accident. This outraged me,” the client shared his experiences.

When they tried to understand the situation by contacting the hotline, they were advised to resolve the issue at the branch. Only after a personal visit was it possible to return the funds.

This incident raises questions about the transparency of the state-owned bank’s functioning, especially given that many of its clients are pensioners who can easily overlook such imposed services.