Be careful in supermarkets: cases of security guards exceeding their powers

Security guards in supermarkets and convenience stores are often employees of third-party security companies, and not full-time employees of the stores themselves. This means that they do not have the right to demand compensation for damaged goods from buyers. This information is provided by specialists from a consumer protection organization.

It is important to note that in all situations arising in relation to goods, only employees of trade establishments should deal with them. Experts emphasize that:

– The store, not the buyer, is responsible for the condition of the goods.
– Goods with damaged packaging should not be put up for sale.

Security guards do not have the legal right to demand compensation for damaged goods or to instruct customers on their actions, because they do not represent the store officially. Such demands are a serious violation of the law, and in such situations you should contact the police.

Additionally, in some supermarkets, customers may be misled about product exchanges. The State Food and Beverage Service notes that all outlets, including supermarkets, are required to take back non-food items, even if they were purchased at a promotional price, provided that the item is in good condition. Refusal to exchange is a violation of the law.

Key points for consumers:
– Buyers have 14 days to exchange the product, excluding the day of purchase.
– If the seller has set a longer period, then the exchange is possible during this period.

Exchange is possible under the following conditions:
– The product was not used.
– Product appearance and consumer properties are preserved.
– Seals and markings are not broken.
– There must be a settlement document received at the time of purchase.

Compliance with these regulations is the seller’s responsibility and ensures the protection of the consumer’s rights in the event of disputed situations.