Large-scale failure in Ukraine: Diya, Nova Poshta, Oschadbank, and payment systems are not functioning

On Saturday, April 26, Ukraine experienced a significant outage of online services. Users encountered difficulties using the Diya, Nova Poshta, and Oschadbank applications and problems with payment terminals, including Apple Pay and Google Pay.

The problems began in the morning. The applications displayed messages about errors when updating information, and in stores, people could not pay with cards through the terminals.

Oschadbank Chairman Serhiy Naumov recalled that the outage was caused by technical problems in one of the large data centers:

“This is not only an issue for Oschadbank, but also for many other digital services. The relevant services are already working to restore the system.”

Monobank Chairman Oleg Gorohovsky initially discussed the possibility of a hacker attack, but later confirmed that it did not occur.

Official comments

Olexandr Fedienko, head of the Verkhovna Rada subcommittee on cyber security, stressed:

“This is just a technical failure related to the human factor. There was no cyberattack. Everything should be restored within an hour.”

Nova Poshta also confirmed that the problems were due to technical difficulties with their contractor and were not related to cyberattacks.

Diya explained that the situation arose due to a technical update of one of its large data centers, which caused a temporary failure.

Impact of the failure

Difficulties with payment in stores through terminals.

Temporary disconnection of contactless payment in the Kyiv metro.

Unstable operation of the Diya and Nova Poshta applications.

Problems with Apple Pay and Google Pay.

Service teams are making every effort to restore the workflow quickly.